 Weight: ~0.57 lb (260 g))
Returns & Refunds
30-Day Return Window
Renogy products may be returned within 30 days of delivery for a refund, provided the following conditions are met:
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Product is unused, uninstalled, and in original condition
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All original packaging, accessories, manuals, and components are included
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Proof of purchase is provided
Non-Returnable Items
The following items are not eligible for return unless defective or damaged upon arrival:
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Installed or used products
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Clearance or final-sale items
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Customized or special-order products
Return Authorization Required
All returns must be approved before being sent back. Unauthorized returns may be refused.
To start a return, contact us with:
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Order number
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Product name
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Reason for return
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Photos (if applicable)
Refund Processing
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Refunds are issued to the original payment method
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Shipping fees are non-refundable
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Refunds are processed after inspection and approval
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Processing time: 5–10 business days
Return Shipping
Damaged, Defective, or Incorrect Items
If your Renogy product arrives damaged, defective, or incorrect, notify us within 7 days of delivery.
Please provide:
Once verified, we will coordinate with Renogy to provide:
Renogy Manufacturer Warranty
Renogy products are covered by Renogy’s official manufacturer warranty, which varies by product type.
Typical Warranty Coverage
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Lithium Batteries: Up to 5 years
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Solar Panels: Up to 10–25 years (performance-based)
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Charge Controllers & Inverters: 1–3 years
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Accessories: 1 year
(Warranty duration depends on the specific product model.)
What the Warranty Covers
What Is Not Covered
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Improper installation or wiring
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Physical damage, misuse, or abuse
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Unauthorized modifications
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Normal wear and tear
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Damage caused by external factors (fire, flooding, lightning, etc.)
Warranty Claims
Warranty claims may require:
Approved warranty claims may result in:
Important Notes for Customers
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Installation must follow Renogy’s official installation guidelines
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Products installed by uncertified installers may void the warranty
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Warranty coverage applies only to the original purchaser
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Warranty is non-transferable
Need Help?
For returns, refunds, or warranty support, contact our support team.
We work directly with Renogy to ensure your issue is handled quickly and fairly.